Doubletree By Hilton Nanuet

rooms were nice and big very comfortable

the fact that if you eat there they automatically added 20%to the bill as a gratuity along with a $2.50 charge it stopped us eating there we like to reward service if it is merited not be forced to pay it

The staff was very friendly and attentive

During a storm the channels go out cause it's a satellite provider should maybe switch to cable or fios

Didn't like bathroom door better for a closet

The bed was so comfortable and cozy, the room was amazing and spacious, i would definitely stay at this location when we travel to NY again, it is 30 mins fron the city and there is a huge mall 2 minutes from the hotel

Breakfast would have been nice to be included but instead is $14 per person

The bed was brand new and like a cloud!!!!

The bed was comfortable. Bathroom had nice decor.

No complimentary bottled water in room. Through booking, I am to get late check out and when I called for clean towels so that I can shower again, the receptionists felt it necessary to mention that I missed check out. I reminded her that it was my second time calling for towels that had not arrived within the 20 minutes of the first call.

I thought breakfast was a little pricey but then again you are in the north.

The front desk staff was incredibly helpful and accommodating. Our room was quite nice although in the future, I will book the suite with the whirlpool bath - I didn't realize there was such a size difference.

This is not a reflection of the hotel but rather my own booking incompetence. I booked online rather than directly through the hotel and as it turned out, friends we visited with received a much better rate and had larger rooms. Bummer for us but lesson learned.

Location.

Fire alarm went off at approx. 2:00am at which time all residents had to evacuate in sub zero weather. Smoke detector did not have working light. Concerning for hearing impaired guests. Passed guests with handicapped elderly relative that were severely challenged when on non-ground floor in wheelchair. Will refunds/credits be given?

Upon check in we were given warm chocolate chip cookies and the staff was very welcoming. The hotel was recently renovated and everything looks very new and clean. Our king size bed was comfortable and the bartender at the Windsor Grille was cheerful.

Just down the hall from our room was a a loud sweet 16, but other than the kids running up and down the halls screaming it wasnt too disturbing. The worst of our one night stay was the fire alarm going off at 2am, which was terrifying at first and then quickly became annoying and left us somewhat shaken so we couldnt fall back asleep until about 430am. I feel that some sort of compensation to all the guests should have been offered, but all in all my stay wasnt bad.

The couple we were travelling with had a mechanical issue with room and the manager upgraded them to a better room without asking.

Location

Bathroom had no room for me to put my toiletries out.

The room was very clean with a nice bed and the shade that kept the light out was awesome. The free cookies and coffee was nice also.

They put a hold on my card for an extra amount and did not tell me. Now I have to wait till the hold comes off

The front desk staff assured me that I wouldn't be charged twice when they couldn't locate my Booked.net confirmation their system. They also gave me a better rate than Booked.net to compensate.

My Booked.net confirmation couldn't be located their system. I was very concerned I was going to be charged twice, once by the Hotel and also by Booked.net.